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Free Net Promoter Score calculator to evaluate customer loyalty using promoter, passive, and detractor counts. Use it to track satisfaction trends in your business and marketing strategy.
Last updated: April 7, 2026
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Net Promoter Score
42
Promoters
58.2%
Passives
25.5%
Detractors
16.4%
Total Responses
550
Performance: Good
NPS is healthy. Strengthen advocacy programs and retention quality.
NPS Tips:
Track whether loyalty is improving or declining.
Measure impact of support and product changes.
Identify where detractor risk is concentrated.
Prioritize interventions before churn rises.
Turn loyalty into growth channels.
Communicate customer health to leadership.
For 320 promoters, 140 passives, and 90 detractors:
Promoters
58.2%
Passives
25.5%
Detractors
16.4%
NPS
42
NPS uses customer survey response categories to estimate loyalty and advocacy. This calculator automates the formula and provides practical interpretation bands.
NPS = (% of Promoters) - (% of Detractors)Passives are included in total responses but do not directly add to NPS score.
Share it with your CX and customer success teams
Suggested hashtags: #NPS #CustomerExperience #Loyalty #SaaS #Analytics